Division President, Premium Retail Services
Dick Doyle is a senior leader with deep experience and passion for the retail environment. He has a track record of success leading teams and organizations where the guest experience is paramount – be that through improved execution, technology, marketing, merchandising, or assortment planning and pricing. Dick began his career with 13 years as a Retail Merchant, and then followed that with 11 years in Marketing/Merchandising Services – driving execution for Consumer Product Brands and Retailers. Most recently, Dick helped lead a digital media company that creates immersive digital experiences to enhance the guest experience. As EVP, Chief Customer Officer at Reflect Systems, Dick was responsible for overall growth and client development. With record growth in 2014 and a strong retail and entertainment client base – Reflect evolved it’s business from that of a software provider to a turnkey digital solution for clients like GameStop, Best Buy, Macy’s, Verizon, and Cedar Fair Amusement Parks. Prior to joining Reflect, Dick was Executive Vice President, Integrated Customer Solutions, for Acosta Sales and Marketing, a $1.7B company serving all major consumer product brands and retailers. Acosta purchased Mosaic Sales Solutions in 2012. As part of the Acosta/Mosaic leadership team for more than 11 years – Dick built and led Mosaic’s largest client teams, serving brands and retailers from Disney to Walmart & Best Buy. With responsibility for Mosaic’s Retail and Home Entertainment division – Dick led over 2,500 field specialists and 175 managers and support personnel. His strategic thinking and leadership expertise helped drive exceptional levels of program performance, client satisfaction, and growth. Prior to Mosaic, Dick was Business Unit Director at H.E.B. Grocery Company in San Antonio, a $10.0 Billion Food/Drug retailer operating over 300 stores in Texas and Mexico. Dick was responsible for H-E-B’s photo and video business – including 163 in-store photo labs, central processing plant, and all associated products and services. Among his accomplishments was Dick’s success at launching the video category at H-E-B, resulting in $10.0 million in incremental annual sales. Dick began his career with Caldor, a division of May Department Stores, from 1988 – 1997. Caldor was a $2.6B regional discount store chain based in Norwalk, CT. Dick held multiple merchandising positions of increasing responsibility – from Buyer in Sporting Goods and Consumer Electronics, to Director of Merchandise Distribution and Replenishment. Dick holds a bachelor’s degree from Boston College and an MBA from Harvard Business School.